Integrated Support Services For Hitech Products

Learn How CREATIVE Provided Support Services for Integrated Mechanical, Electrical, Embedded and Software Engineering For Hitech Products

Client:
Global OEM
Industry:
 Hitech
Services:
Product Design, Electrical, Embedded Systems, VA/VE, Global Sourcing, Data Analytics, Cloud Enablement and Application Software
Project Background

Support services for integrated mechanical, electrical, embedded and software engineering for hitech products through our customer’s engineering request tracking system. Typical activities included engineering change management, first article inspection issues, field service support requests, obsolete part issues, pre / post launch support and dynamically assigned short and long-term requests for PCB designs, ECAD, board modifications, testing and application support.

Our Scope
  • Red Line, ICD Drawing, BOM Updates
  • 3D Models, NPD, Manufacturing Drawings
  • PCB Design Modifications
  • ECAD Library Creation and Validation
  • Supply Chain Stock and Price Monitoring
  • Mother Board Changes and Creation of Daughter Boards
  • Software and Hardware Testing
  • Enhancement of Legacy Application Software Systems, Analysis, Design and Implementation of Maintenance Changes
  • Mobile Apps, Cloud Enablement and Migration
What we did

Our engineering support center for our customer was focused on services for integrated mechanical, electrical, embedded and software engineering for hitech products. The tickets were created from six global locations by a diverse team that included NPD team, field engineers and technicians, software developers, testing and purchasing. Our SLAs were very clearly defined upfront for simple and complex tasks and our service evaluation metrics included number of tickets resolved, quality of deliverables and the time trend on ticket resolution. Our tremendous success in this relationship was largely built upon proper selection and induction of our engineers' establishment of robust processes, operational excellence and our ability to archive and pervasively reuse lessons learnt.

Cost savings

55%

Calendar time savings

50%

Few words from our client

We have been very impressed with CREATIVE’S delivery team and the personal commitment and involvement of their top management to make our relationship a great success. The passion and responsiveness of the team exemplifies the company’s “Can Do” spirit. We very much like their feedback and transparency which enables both parties to learn and grow together. CREATIVE has been able to successfully take a lot of mundane and routine activities off our platter and delivered flawless performance at over 50% cost and time savings. We are thrilled to be strategically partnered with them for the foreseeable future.

Executive Vice President

Business Strategy

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